Two 2 competitors of the team may have competed in this event at a previous NLC; however, they may not compete more than twice at the national level. If this does not break the tie, answers to the last 20 questions will be reviewed and determine the winner. Exhibit logic and systematic understanding. Competitors are not permitted to compete in an event more than once at the NLC unless one of the following circumstances applies:. Five 5 points may be deducted for presentations over the allotted time. All production tests must be uploaded online.

Help Desk Roles and Responsibilities. Please refer to event guidelines. Objective and Production Tests: When competing at the state level, check the state guidelines since they may differ. Competitors are not permitted to compete in an event more than once at the NLC unless one of the following circumstances applies:. Recording of Presentations No unauthorized audio or video recording devices will be allowed in any competitive event.

Certain events may allow the use of additional materials. Recording performances is prohibited.

Five 5 points may be deducted for presentations over the allotted time. In the case of team events, all team competitors are expected to actively participate in the performance. Conduct a professional business presentation. Eastern Time on the first Friday in June. Donate Shop Contact Login. A competitor who competed as an individual entry in a team event at the national level may compete in the same event a second time as part of a team, but not a second time as an individual.

Ties help desk case study fbla broken by comparing the correct number of answers to the last 10 questions on the exam.

Participants in the performance events should be aware the national association reserves the right to record any performance for use in study help desk case study fbla training materials.

Help Desk (PBL) – FBLA-PBL

States may submit up to 2 entries. Customer Support as a Profession. Competitors must be registered for NLC and pay registration fee. National Awards The number of competitors will determine the number of winners.

When competing at the state level, check the state guidelines since they may differ. All attendees are requested to remain quiet while in competitive event areas.

Penalty Points Deducted by Judges Five 5 points are deducted if competitors do not follow the dress code. Recording help desk case study fbla Presentations No unauthorized audio or video recording devices will be allowed in any competitive event. Competitors must have paid PBL national and state dues by Eastern on March 1. Express self-confidence and poise.

All electronic devices must be help desk case study fbla off. Identify common measurements used in support centers and describe how these are used. Exceptions are Parliamentary Procedure which must be a team of four or five members, and LifeSmarts which must be a team of two members.

If a tie remains, the competitor who completed the test in a shorter amount of help desk case study fbla will place higher. Internet access will be provided for: One 1 competitor of the team may have competed in the same event at one 1 previous NLC; however, they may not compete more than twice in the event at the national level. An interactive role-play scenario will be given based on customer service in the technical field. Recording of Presentations No unauthorized audio or video recording help desk case study fbla will be allowed in any competitive event.

All prejudged projects and reports must be submitted electronically. If this does not break the tie, answers to the last 20 questions will be reviewed and determine the winner.

Help Desk (FBLA)

Work well as a team when applicable. Competitors must pay dues by One 1 competitor of the team may have competed in the same event at one 1 previous NLC; however, they may not compete more than twice in the event at the national level. Work well as a team when applicable. Note, if the only modification is help desk case study fbla name change, competitors may not compete in the renamed event.

Technology Guidelines Internet access will be provided for: Five 5 points may be deducted help desk case study fbla presentations over the allotted time.

The general event guidelines below are applicable to all national competitive events. Eastern Time on the third Friday in May. Technology Guidelines The following will be provided for the final round of technology presentation events that allow viewing: Sample Practice PDF 2.

All production tests must be uploaded online.